Effective Date: 01 Apr 2016

Welcome to naturalworld.sg website (“Website”). This Website is offered to you by Natural World Products Pte Ltd., Blk 9010 Tampines Industrial Park A #02-83 Tampines Street 93 Singapore 528844 (Company Registration No. 200006064R).

The following Terms of Use govern your use and access of this Website and the use of the Services. By accessing or using this Website you agree to be legally bound by the Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this Website. If you do NOT agree to all of these terms, you should NOT access or use this Website.


1) Definition

  • “Business Day” means a day (excluding Saturday, Sunday or Public Holiday) on which banks generally are open for business in Singapore;
  • “Order” means the Order submitted by you to the Website to purchase a Product from us;
  • “Order Confirmation” means our email to you, in which we acknowledge your Order;
  • “Contract” means your Order of a Product or Products that we accepted in accordance with these Terms and Conditions;
  • “Customer” means any individual who places an Order on the Website;
  • “You” means the Customer who places an Order.


2) Eligibility

NaturalWorld® Websites are not generally targeted at children under the age of 14. If you are below 14 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for:

  • your actions;
  • any charges associated with your use of any of the Services or purchase of Products; and
  • your acceptance and compliance with these Terms of Use.

If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Website and using the Services.


3) Prohibitions

You agree and undertake NOT to:

  • use the Website or Services for illegal purposes. You shall not commit or encourage a criminal offence, transmit or distribute a virus or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
  • hack into any aspect of the Service;
  • corrupt data;
  • cause annoyance to other users;
  • infringe upon the rights of any other person’s propriety rights; or
  • attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site.

NaturalWorld® will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.


4) Registration

To place an Order, you may or may not register an account with us. In the case of registration:

  • You must only submit to us information which is accurate and true.
  • You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Website;
  • You shall not misuse the Website by creating multiple user accounts.


5) Price of Product

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Website are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund.

We are under no obligation to fulfil your Order if the price listed on the website is incorrect (even after your Order has been acknowledged by us).

Prices are in Singapore Dollars. Delivery costs will be charged in addition where applicable; such additional charges will be clearly displayed during the payment process. Overseas buyers may be subject to import duties and taxes, the amount will be in accordance with their respective countries.


6)  Payment

You can pay using any of our payment partners listed on our homepage or use the cash on delivery payment method. Similarly you can pay all or part of the price of your Order using a promotional voucher.

6.1) Failure to pay: If you fail to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to us, we shall be entitled to cancel the Order or suspend delivery of the Products until payment is made in full.

6.2) Refund of Payment:

  • All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.
  • We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
  • All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by us.
  • All refunds is conditional upon our acceptance of a valid return of the Product.
  • We reserve the right to modify the mechanism of processing refunds at any time without notice.


7) Delivery of Products 

7.1) Address: Delivery of the Products shall be made to the address you specify in your Order.

7.2) Delivery charges: Delivery charges shall be as set out in the Order.

7.3) Tracking: You may track the status of the delivery at a Tracking page (page url will be sent to you registered email) or you may call us.

7.4) Delivery timeframe: For local delivery (Singapore region), the delivery time will be within 7 Business Days, or a mutual agreed delivery date between you and us. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

7.5) Customer’s failure to take delivery: If the you fail to take delivery of the Products (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then without prejudice to any other right or remedy available to us, we may terminate the Order.

7.6) Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when we have tendered delivery of the Products.


8) Returns / Repair / Replacement of Defective Products

8.1) Within 14 days from the date of delivery of the Product, you may return a Product when you:
(a) receive a product that is fundamentally different in nature from the Product specified in the Oder Confirmation; or
(b) receive a faulty or damaged Product, if the damages are not due to Customer.

Upon receipt of the Products, we will examine it ad if a defect or damage is confirmed, we will give you a complete refund including the charges you have accrued of delivery and return. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

8.2) Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products, you may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request us and you may not later elect for a return. Upon a repair, replacement or price reduction being made as aforesaid, you shall have no further claim against us. The repair or replacement Products will be shipped to you at our cost.


9) Refusal of Order

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.


10) Cancellation of Orders

10.1) Cancellation by you: You may cancel the Order before we dispatch the Product, no cancellation fee shall be applicable. If the Products have already been dispatched, you may not cancel the Oder but may only return it to us. For both case please contact us for guidance.

10.2) Cancellation by us: Without prejudice to any other right of termination elsewhere in these Terms & Conditions of Sale, we may stop any Products in transit, suspend further deliveries to the Customer and/or terminate the Order with immediate effect by written notice to the Customer on or at any time after the occurrence of any of the following events:
(a) the Products under the Customer Contract being unavailable for any reason;
(b) the Customer being in breach of an obligation under the Customer Contract;


11) Hyperlinks and Advertising

11.1) Hyperlink: For your convenience, we may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties. Such linked websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

11.2) Advertising: We may attach banners, and/or such other advertising materials to the Website for the purposes of advertising our or our Third Party Vendors’ products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.


12) Privacy Policy

Personal information provided or collected through or in connection with this Website shall only be used in accordance with NaturalWorld’s Privacy Policy and these Terms of Use are subject to the Privacy Policy as posted on this Web Site.


13) Intellectual property

13.1) Ownership: The Intellectual Property in and to the Website and the Materials are owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.
13.2) Restricted use: No part or parts of the Website, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission or that of the relevant copyright owners. Permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses, provided that you do not modify the Materials and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.
13.3) Trademarks: The Trademarks are registered and unregistered trademarks of us or third parties. Nothing on the Website and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Services, without our written permission or any other applicable trademark owner.


14) Disclaimer of Liability

14.1) The content displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, NaturalWorld® and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

14.2) Nothing in these Terms and Conditions shall exclude or limit NaturalWorld’s Liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other Liability which cannot be excluded or limited under applicable law.


15) Indemnity

You agree to indemnify, defend, hold harmless NaturalWorld®, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Website or your breach of the Terms and Conditions.


16) Circumstances Beyond Our Control (Force Majeure)

16.1) We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation:

(a) Strikes, lock-outs or other industrial action

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks

(f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

16.2) In the circumstance that the Force Majeure event lasts for more than one week, either you or we may terminate the Contract forthwith by written notice and without any Liability other than a refund of a Product already paid for by you and not delivered.

16.3) If we have Contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which Contracts we will perform and to what extent.

16.4) We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure Event.


17) Notices

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

Any notice under a Contract shall be given in writing through either letter or email to the relevant party at the address or email address last known to the other.

  • Notices given by post shall be deemed to have been served with two Business Days of being posted to the recipients address within Singapore.
  • Any notice given by email shall be deemed to have been served within two (2) Business Days of the email being sent.

In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.


18) Waiver

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.


19) Severability

Severability: If at any time any provision of these Terms & Conditions of Sale shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms & Conditions of Sale


20) Third Party Rights

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.


21) Governing Law

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Singapore Law. Both you and we hereby submit to the non-exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.


22) Questions / Feedback / Suggestions

Should you have any questions, feedback, or suggestions, please contact us.